Tech Mahindra Walkin For Tech Support /Sr. Tech Support
Walk in Date : 15th, 16th, 17th & 18th – Oct 12
Time: 12:00am 4:00pm
Location : Pune
Experience : 0 – 2 Years
Education : UG – Any Graduate – Any Specialization, B.Tech/B.E. – Any Specialization, BCA – Computers
PG – Any PG Course – Any Specialization, Post Graduation Not Required
Address:
Tech Mahindra,
West Wing, Training Block,
Basement Area (-1 Floor), RMG Room,
Phase 3, Hinjewadi
Pune.
- BE, B. Tech (Computers & E&TC will be preferred), MCA, MCM, BCA and BSc (Other graduates with relevant experience / knowledge can also apply)
- 0-2 years of experience in Networking projects / Technical Support
- CCNA trained/ CCNA certified will be an added advantage
- 0-2 years of experience in Networking projects / Technical Support
- CCNA trained/ CCNA certified will be an added advantage
- Role is providing technical support L 1.5 / 2 Technical Troubleshooting for telecom customers
- Work Location is Tech Mahindra, Hinjewadi, Phase 3, Pune
Skill Set:
- Excellent communication skills in English – both spoken and written & good presentation skills
- Good knowledge of Telecom Infrastructure Technologies LAN / WAN / Routers / Switches / Hubs / Networks etc.
- Acting as Single Point of Contact for customers for either reporting trouble or providing updates on existing Trouble Tickets
- Able to fix WAN troubles either by remote diagnostics or by involving relevant technical/non-technical teams
- Should be comfortable in taking inbound calls / making outbound calls. Calls may be required to interact with End customers/Technicians/Other teams
- Must be willing and able to work various shifts as assigned (such as nights, weekends and statutory holidays), based on business needs
- Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
- Ability to work effectively in a team environment and collaboratively with other departments
- Ability to review and analyze customer needs and provide appropriate client options/solutions
- Ability to manage a demanding workload
- Excellent communication skills in English – both spoken and written & good presentation skills
- Good knowledge of Telecom Infrastructure Technologies LAN / WAN / Routers / Switches / Hubs / Networks etc.
- Acting as Single Point of Contact for customers for either reporting trouble or providing updates on existing Trouble Tickets
- Able to fix WAN troubles either by remote diagnostics or by involving relevant technical/non-technical teams
- Should be comfortable in taking inbound calls / making outbound calls. Calls may be required to interact with End customers/Technicians/Other teams
- Must be willing and able to work various shifts as assigned (such as nights, weekends and statutory holidays), based on business needs
- Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
- Ability to work effectively in a team environment and collaboratively with other departments
- Ability to review and analyze customer needs and provide appropriate client options/solutions
- Ability to manage a demanding workload
Mandatory:
- Should be open to working in shifts (including night shifts) & 24*7 working environment.
- Should be open to working in shifts (including night shifts) & 24*7 working environment.
Walk In Dates: 15th, 16th, 17th & 18th – Oct 12
Time: 12:00am 4:00pm
Time: 12:00am 4:00pm
Venue:
Tech Mahindra,
West Wing, Training Block,
Basement Area (-1 Floor), RMG Room
Phase 3, Hinjewadi
Pune
Tech Mahindra,
West Wing, Training Block,
Basement Area (-1 Floor), RMG Room
Phase 3, Hinjewadi
Pune
Email Id: es0034386@techmahindra.com
Candidates are required to carry their CV along with a Photo Id Proof
Candidates are required to carry their CV along with a Photo Id Proof
Company Profile:
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
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