Convergys Hiring Any Graduate Freshers/Exp for Technical Support

Convergys Hiring Any Graduate Freshers/Exp for Technical Support

 

Job Role:  Technical Support Officer

Qualification: Any Graduate Fresher/Experienced/ Undergraduates with 1 to 2 years of experience

Job Type:  regular Full Time

Skills: Very strong communication skills , basic computer operations, listening and responding skills,

Job Type:  Regular Full Time

Job Locations:  Multiple

Job responsibility:  Troubleshooting customer issues, updating customer files and more

Click here to Apply

 http://www.convergysindia.in/careers/

-link to see careers  .

 

Current Openings

Team Leader, Operations

Location: Bangalore

Communication / Process Trainer.

Location: Gurgaon

Senior Techincal Support Officer

Location: Bangalore, Gurgaon, Thane, Pune

Technical Support Officer  

Location: Bangalore, Gurgaon, Thane, Pune

Job Description

• Provide best-in-class customer service and resolution to customer queries
  • Verticals: Telecommunication and Financial Services
  • Geos: North America (US), Australia and UK
• Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.

 
Candidate Profile

• Education and Experience
  • College Graduates (any stream) – Fresher or Experienced
  • Undergraduates with minimum 1 year of experience in an international call center
• Should have excellent communication and English speaking skills
• Knowledge of basic computer operations.
• Ability to learn.
• Courteous with strong customer service orientation.
• Dependable with proficient attention to detail.
• Good listening and responding skills.
• Should be willing to take up challenges and go extra mile to perform work responsibilities
• Should have great interpersonal skills and ability to perform under pressure
• Should be open to work in any shift timing – night shifts or any other rotational work shifts (early morning/late evening)
• Should not be pursuing any regular course/educational program which may conflict with the work timings

Senior Customer Service Officer

Location: Bangalore, Gurgaon, Thane, Pune

Customer Service Officer

Location: Bangalore, Gurgaon, Thane, Pune

 

Apply Now

 

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