Redhat hiring BE/BTECH 2011/2012 Fresh Graduates
Job Role: Associate Technical Support Engineer
Salary Offered: Best in the Industry
Qualification : BE/BTECH Graduates preferably in CS/IT
Job Type: Regular Full Time
Experience: Fresh Graduates
Job Location: Pune
Skills: Understanding of Open Source Technologies, UNIX/LINUX, strong communication skills, willingness to work in shifts
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http://jobs.redhat.com/jobs/descriptions/associate-technical-support-engineer-pune-maharashtra-india-job-1-3590229 - link to see job details
Associate Technical Support Engineer
Job ID: 38731
Pune, India
Remote: No
Technical Support
Company description
At
Red Hat, we connect an innovative community of customers, partners, and
contributors to deliver an open source stack of trusted,
high-performing technologies that solve business problems. We’re a
billion dollar S&P 500 company offering solutions from Linux to
middleware, storage to cloud, together with award-winning global
customer support, consulting, and implementation services.
Job summary
The
Associate Technical Support Engineer Trainee will join our Global
Support Services department in Red Hat, Pune. In this role you will go
through in-house and on the job training on Red Hat Enterprise Linux and
related technologies like virtualization, storage, clustering, cloud,
satellite, etc.
Candidates
will perform a written Linux test, English writing test, aptitude test,
group discussion, and personal interview before being hired to the
role.
Primary job responsibilities
- Perform
initial investigation and respond to web cases, gather information for
each issue presented, and carry out the necessary research to provide
analysis and fully understand the issue.
- Propose workarounds if appropriate
- Propose and discuss fixes while providing advice and educating customers
- Work with engineering, product management, and support management when necessary in order to prioritize customers' requests
- Incorporate your findings in Red Hat's knowledge base
- Support
Red Hat's global customers on technical issues, using phone, chat, and
remote access tool during the customer's business hours
Required skills
- Freshers
with B.Tech, bachelor's in computer science or IT, Microsoft Certified
Architect, Microsoft Certified Masters, 2011/2012 (preferred) passed out
batch with 60% and above in graduation and with Red Hat Certified
Engineer certification are eligible
- Understanding of Linux/Unix and open source
- Theoretical knowledge of networking, UNIX-like services and concepts
- Good analytical and reasoning skills
- Ability to communicate effectively English communication (written and oral)
- Self motivated and directed, with keen attention to details
- Ability to present ideas in user-friendly language
- Incorporating findings in Red Hat’s knowledge base
- Team player
- Should be comfortable working in shifts and handle phone calls when required
- Preference
would be given for candidates those have done their final year project
on Linux or are currently contributing to open source projects
Keywords ATSE, gss-pune, MCA, MCM, RHCE
Posted date: 03/27/13
Pune, India
Remote: No
Technical Support
At
Red Hat, we connect an innovative community of customers, partners, and
contributors to deliver an open source stack of trusted,
high-performing technologies that solve business problems. We’re a
billion dollar S&P 500 company offering solutions from Linux to
middleware, storage to cloud, together with award-winning global
customer support, consulting, and implementation services.
The
Associate Technical Support Engineer Trainee will join our Global
Support Services department in Red Hat, Pune. In this role you will go
through in-house and on the job training on Red Hat Enterprise Linux and
related technologies like virtualization, storage, clustering, cloud,
satellite, etc.
Candidates
will perform a written Linux test, English writing test, aptitude test,
group discussion, and personal interview before being hired to the
role.
- Perform initial investigation and respond to web cases, gather information for each issue presented, and carry out the necessary research to provide analysis and fully understand the issue.
- Propose workarounds if appropriate
- Propose and discuss fixes while providing advice and educating customers
- Work with engineering, product management, and support management when necessary in order to prioritize customers' requests
- Incorporate your findings in Red Hat's knowledge base
- Support Red Hat's global customers on technical issues, using phone, chat, and remote access tool during the customer's business hours
- Freshers with B.Tech, bachelor's in computer science or IT, Microsoft Certified Architect, Microsoft Certified Masters, 2011/2012 (preferred) passed out batch with 60% and above in graduation and with Red Hat Certified Engineer certification are eligible
- Understanding of Linux/Unix and open source
- Theoretical knowledge of networking, UNIX-like services and concepts
- Good analytical and reasoning skills
- Ability to communicate effectively English communication (written and oral)
- Self motivated and directed, with keen attention to details
- Ability to present ideas in user-friendly language
- Incorporating findings in Red Hat’s knowledge base
- Team player
- Should be comfortable working in shifts and handle phone calls when required
- Preference would be given for candidates those have done their final year project on Linux or are currently contributing to open source projects
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