Redhat Hiring Technical Support Engineers

Redhat Hiring Technical Support Engineers

Job Role: Technical Support Engineer 1

Qualification: BE/BTECH

Skills: Strong understanding of Linux or UNIX, strong 

communication skills, System administration, scripting, readiness

 to work in shifts

Experience: Freshers or Experienced

Number of Positions: Multiple

Location: Pune

Salary Offered: Redhat hires the best and offers competitive salaries
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http://jobs.redhat.com/jobs/descriptions/technical-support-engineer-pune-maharashtra-india-job-1-3411862  - link to see Job details 

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Technical Support Engineer

Job ID: 38019
Pune, India
Technical Support

Apply now | 

Company description

Red Hat is the world’s leading provider of open source technology. We make great technology  that delivers long term freedom, flexibility, choice, and superior performance on day one.  But, we can’t do all of this without the all-important people working behind the scenes.  That’s where you can help. Our Pune/India based Global Support Service (GSS) team is seeking Technical Support  Engineers with strong technical and customer service skills who will act as the  first line of contact for all customer inquiries.

Job summary

Customer-focused technology enthusiasts and those who share our passion for driving open  source solutions into the mainstream are the exact kinds of people we’re seeking to lead  our support efforts. Applicants will be considered for both immediate and future needs.  A Frontline Technical Support Engineer will provide technical support for customers by  phone or web. This includes basic troubleshooting of Red Hat Enterprise Linux and additional  layered products. Previous experience with these projects is preferred but not required.  To succeed in this position, candidates will need exceptional diagnostic capacities  and the ability to communicate complex information concisely and effectively.

Primary job responsibilities

Primary job responsibilities Provide technical support to customers by taking incoming calls and responding to  web-based inquiries. Perform diagnostics of problems, troubleshoot and develop solutions for customer issues. Exceed customer expectations with outstanding customer service. Consult with and develop relationships with in-house engineers and developers to  drive creative solutions and improve customer satisfaction. Contribute to global Red Hat knowledge management system in the process of  working customer issues.

Required skills

Knowledge of Basic Linux system administration (installation methods,  networking, firewall, security, clustering, web servers, and databases  using Linux). Well developed writing and English speaking skills. Deep understanding of Linux/Unix and Open Source Conveys information concisely and clearly to all levels of client. Degree preferably in a scientific, technical or Computer Science. Preference would be given to candidates who have worked on support  role. Active participation in LUGs (Linux Unix Groups) and Open Source  Projects will be an added advantage Should be comfortable working in Shifts. Scripting abilities preferred (Perl/Python/Bash). Prior RHCE or other Red Hat Certifications would be considered  a huge advantage

Keywords

support, rhce, rhca, technical support, gss, storage, ldap, linux, networking

Posted date: 12/13/12

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