AT&T Openings for Fresh Graduates for Network Support Role

AT&T Openings for Fresh Graduates for Network Support Role 

AT&T Openings for Fresh Graduates for Network Support Role

Job Role: Staff Associate- Network Support

Qualification: Any Graduate/Post Graduates

Skills: Good networking knowledge, CCNA or CCNP Certified candidates preferred

Job Responsibility: Network support, routing calls to next level of support

Job Location: Bangalore

job Type: Regular Full Time

Apply Here

http://attglobal.avature.net/india/JobDetail/Bangalore-Karnataka-India-Staff-Associate-Network-Support/1192  - link to see Job details 

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Staff Associate-Network Support

Bangalore, Karnataka, India

Ref#: 1192

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CCNA completed & CCNP knowledge with good concepts.Troubleshooting of LAN/ WAN/ Desktop. Perform Basic Problem Determination / Resolution & Perform Basic Change Mgmt. Vendor management as appropriate (open ticket with vendor and escalate as appropriate). Documenting actions in the problem record. Contact other support groups or organizations as required. Maintain Customer / Account focus. Participate in RCA. Participate / support Network changes. Engage hands and eyes support as required. Route call to next level of support as required. Engage the recovery management process (crit sit, NSAM, MI, Executive Alert processes)

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