Dell walk-in for technical support executives (0 to 5) – Salary 2.25 lpa

Dell walk-in for technical support executives (0 to 5) – Salary 2.25 lpa

Dell walk-in for technical support executives (0 to 5)

Salary Offered: 2,25,000 to 4,25,000 lpa

Qualification: Any Graduate

 Job Role: Technical support executive

Job Type: Full time regular

Experience: 0 to 5 years

Industry: IT Support

Skills: Strong communication skills in English, readiness to work in shifts

For More Details click here

http://jobsearch.naukri.com/job-listings-Client-Technical-Support-Executive-Dell-International-Services-Delhi-NCR-0-to-5-171112002864?xz=1_0_3&xo=&xp=5&xid=135433928326659200&qp=dell&id=&f=-171112002864  - link to see Job details 

Client Technical Support Executive

by Dell International Services in Delhi/NCR

Experience: 0 to 5 yrs.  | Salary: INR 2,25,000 - 4,25,000 P.A  |  Opening(s): 10Posted on: 26 Nov

New User? Register Now

Share

 

Job DescriptionSend me Jobs like this

Summary :

Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software industry or proprietary. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc). Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.

Principal Accountabilities

Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone.

Assists customers by diagnosing problems and providing resolutions for technical service or care issues.

Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.

Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.

Identifies, researches and provides input on unique or recurring customer problems.

Remains knowledgeable of Dells product line, current industry products and technologies.

Focuses on delivering a positive customer experience according to Dell standards.

Monitors and tracks issues to ensure accurate resolution.

May be involved in revenue generation activities with current Dell customers.

Reviews and distributes pertinent cross-functional information.

Escalates more complex customer technical issues to senior level support.

Knowledge

Established working knowledge and application of a specialized technical skill.

- Understands how work impacts results for their area.

- Demonstrates knowledge of internal operations and develops relationships to facilitate workflow.

Applies specialized knowledge to coordinate day-to-day work.

- Knowledge of related regulations and standards.

- Strong understanding of current processes and procedures and may identify opportunities for improvement.

Completes a wide range of tasks and assignments.

- Projects and assignments are typically non-routine and variable in nature.

Resolves more complex situations by applying

Salary:

INR 2,25,000 - 4,25,000 P.A

Industry:

BPO, Call Centre, ITeS

Functional Area:

ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:

Voice

Role:

Associate/ Senior Associate -(Technical)

Keyskills:

UK shifts, UK process, UK tech support, technical support executive

Desired Candidate Profile

Education:

(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)

Should be open to working in UK shifts.

Excellent spoken english communication skills.

Must be a graduate with no back logs.

BE/BTECH with minimum 6 months international call center experience may apply

Candidates with Customer Service background interested in Tech support mayalso apply

HOW TO APPLY:

Walk in directly from Monday to Friday between 1:00 pm to 4.00 pm with an updated copy of resume at the address :

Dell International Services India Pvt Ltd

Vipul Tech Square (Oppositte DLF golf course)

Golf Course Road

Sec-43 Gurgaon

Haryana

Company Profile

Dell International Services
https://www.dell.com

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Contact Details

Recruiter Name:

Sonika Kanwar

Contact Company:

Dell International Services

Telephone:

9971790101