IBM walk-in for Technical support Executives at Hyderabad and Bangalore

IBM walk-in for Technical support Executives at Hyderabad and Bangalore

 

Job Role: Technical Support Execuive

Qualification: Graduate in any stream

Experience: 6 months to 3 years

Skills: Operatnig Systems, browsers, network troubleshooting, strong communication skills

Locations: Hyderabad and Bangalore

Dates: Multiple

For More Details click here

 https://www.facebook.com/IBMRecruitment.India/posts/539026376115514

- link to see advertisement on facebook

Job Vacancies at IBM

Position: Technical Support Executive (International Voice Process)

Location: Bangalore and Hyderabad

Walk-in to below address on weekdays and weekends (Saturday and Sunday) between 10AM - 2PM ( All the below mentioned Events are effective till March 31st 2013 except on Public holidays like 26th January )

WEEKDAY VENUE DETAILS:

1) BANGALORE

IBM India Pvt Ltd
Manyata Tech Park, Block G1,
Nagawara Ring road, Hebbala,
Bangalore
Contact Person: Naveen

OR

IBM India Pvt. Ltd.
EGL D Block, Kormangala- Indirangar Intermediate Ring Road,
Bangalore
Contact Person : Chethan

2) HYDERABAD
IBM India,
Mindspace, 3A, Hitech City,
Madhapur, Hyderabad
Contact Person : Madan

WEEKEND VENUE DETAILS

1) BANGALORE

(For Saturday and Sunday)
Subramanya Arcade
IBM India Private Limited,
Subramanya Arcade, SA1, Opp to Jalabhavan,
Bannergatta road, Bangalore
Contact Person : Chethan

OR

( Saturday only )
IBM India Pvt Ltd
Manyata Business Park, Block G1,
Nagawara Ring road, Hebbala, Bangalore
Contact Person : Naveen

2)HYDERABAD ( Saturday and Sunday )
IBM India,
Mindspace, 3A, Hitech City,
Madhapur, Hyderabad
Contact Person : Madan

Job Description:
Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Min 6 months of relevant experience in the mentioned skill areas:
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.

MANDATORY SKILLS:
• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required for initial call handling
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills
• Excellent customer service orientation
• Neutral accent

DESIRED SKILLS:
• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc.
• Skilled in commercially standard software applications and major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Questioning skills /probing skills, as relevant to the issue and level of the caller

ELIGIBILITY: - Any Graduate (10+2+3), Diploma Holders (12+3) with minimum 0- 6 of months relevant experience
- Must have good command over English
- Fluency, Vocabulary and pronunciation.
- Must have basic knowledge of Computer and operating systems
- Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts Including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported

SELECTION PROCESS: -
- Group discussion
- Technical Interview
- Communication Assessment round

MANDATORY DOCUMENTS: (IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.)

-Hard copy of the interview invite (this email)
-Hard copy of the resume
-Photocopy of current organization offer letter
-Photocopy of previous organizations reliving letter
-Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.
-Photocopy of latest 3 months pay slips
-One passport size Photograph
-Valid Govt. Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
- All semesters / year mark sheets
-Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)