Subex - Technical Support Engineer

Subex Hiring for  Technical Support Engineer

  http://jobsearch.naukri.com/job-listings-Opening-for-Application-production-Support-Resources-Subex-Limited-Bengaluru-Bangalore-1-to-4-250912003447?xp=2&xz=7_0_5&xo=14636&id=&xid=135719672198904000&qc=707247&qs=r&qt=all&enableRoleMapping=y&mode=7 - link to see Job Details

Opening for Application/production Support Resources

by Subex Limited in Bengaluru/Bangalore

Experience: 1 to 4 yrs.  | Salary: INR 3,00,000 - 5,50,000 P.A Posted on: 02 Jan

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Job Description Send me Jobs like this

Will be the primary point of Contact and sole owner to ensure application availability to the customer.

Load and maintain customer reference data like rate sheet, agreements etc in the production application.

Load CDR, network data, circuit information and monitor their progress.

Suspense and Error monitoring Errors in CDR loading, bill generation, reconciliation etc to be monitored. Root cause of each to investigated and reported. Any additional reference data if needed should be setup if needed..

Generate operational reports that can be shared with the Operational team & customer. These would include reports like files process, outputs generated and error status etc.

Analyse new requirements and understand the feasibility to support them in the existing application. Should demonstrate technical leadership in translating business requirements to Product Configurations.

Monitor production environment for anomalies if any. Issues once identified need to be followed up with the concerned internal and external partners and tracked to closure.

Interact with the customer to resolve application issues in the stipulated SLAs.

Provide supporting data and reports to internal team members like Billing Analyst for investigation and analysis. To be conversant with the environment software and work on SQL/ Oracle.

Deploying product fixes, maintenance patches, reference data on server without impacting the operations of the application and meeting the set SLAs.

Maintain and update the job card, Issue resolution handbook to be shared and used for other similar projects.

SQL/ Oracle

Unix

MS Office

Proven history of working in a Fraud/Revenue Assurance environment

Proven history of working with large corporate or international customers.

Proven ability to meet conflicting and strict deadlines for external customers.

Salary:

INR 3,00,000 - 5,50,000 P.A

Industry:

Telcom / ISP

Functional Area:

IT Software - Application Programming, Maintenance

Role Category:

Admin/Maintenance/Security/Datawarehousing

Role:

Technical Support Engineer

Keyskills:

SQL, Scripting, Fraud, Revenue, Billing

Desired Candidate Profile

Education:

(UG - Any Graduate - Any Specialization, Graduation Not Required) OR (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)

Please refer to the Job description above

Company Profile

Subex Limited

Subex Limited is a leading global provider of Operations and Business Support Systems (OSS/BSS) that empowers communications service providers (CSPs) to achieve competitive advantage through Business Optimization and Service Agility - thereby enabling them to improve their operational efficiency to deliver enhanced service experiences to subscribers.

The company pioneered the concept of a Revenue Operations Center (ROC™) - a centralized approach that sustains profitable growth and financial health through coordinated operational control. Subex's product portfolio powers the ROC and its best-in-class solutions enable new service creation, operational transformation, subscriber-centric fulfilment, provisioning automation, data integrity management, revenue assurance, cost management, fraud management and interconnect / inter-party settlement. Subex also offers a scalable Managed Services program and has been the market leader in Business optimization for three consecutive years.

Contact Details

Recruiter Name:

K.M.Vishwa Kumar

Contact Company:

Subex Limited